With the start of 2017, we assembled a new team at LiveChat. We’re happy to introduce ourselves as LiveChat for Developers Team. The past four months were really busy for us. I’d like to share a few bits on what we accomplished so far. If you’re curious about how LiveChat takes care of developers, join me for a little journey.
When developing software, it’s often hard to keep track of all the things you need to plan for. It becomes especially hard if you’re designing something from scratch and you want to understand how all the moving parts will interact with each other.
Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper messages and maintaining clear email communication at all times gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.
We have been maintaining two versions of the same product for 11 months. We’ve managed to convert 66% of our customers to the new product. I’d like to share with you our experience of migrating the customers to the new product.