2016 was the year of everything going conversational and it doesn’t seem like something will change in 2017. We’ve seen a massive boom of bots. Every business wants to have a bot now, no matter the reason why. Is it a fad? Or maybe a fear of missing out and staying behind the competition? One thing is certain: bots are cool because they are becoming more and more precise. They also provide a glimpse into the future. After all, we love what’s fresh and innovative.
A report is probably the most common way of displaying data within any substantial business environments. Unfortunately a lot of reports we come across are simply dull and visually unpleasant. Say no to reports in PDF format! We cannot neglect the power of traditional plain PDF form, although we should not feel excused from being creative and resolute. There is no need to stay idle when technology allows us to experiment a little. We asked ourselves the following questions: Shall we make the reader download a separate file? How many of them decide not to? Are there any solid reasons to bear with closed format limitations? And finally: can we create a new quality of report by designing it in a well-known form of a website? How to create better reports?
Every product team loves big updates that all customers cheer about. But it’s important not to forget about those small changes that make your users’ lives easier. I believe good product teams should form a habit of improving the smaller parts of the app every day. That’s what we do at LiveChat over and over again.
Do you recall a situation of writing a text message to a friend and seeing the following indicator: “X is now typing…”? When most of us see this information, we stop typing and wait for the friend’s response. But so does the friend. As a result, everyone waits for the second person’s reply and nobody sends a message for a while. We noticed the same problem when our customers talked with their clients using LiveChat.
“The devil is in the details,” people tend to say. When it comes to designing a product, it is often very true. The more attention you’ll pay to all the little things, the more pleasing your product will be.
It feels like a lot of time has passed since the launch of iOS 7. Changes that initially got a lot of people really worked up don’t seem to bother anyone anymore. It’s strange that we’ve got used to all those freaky features like psychedelic colors, extreme minimalism and buttons that don’t look like actual buttons.
Banners can feel a little bit old-school, especially when considering all the fancy tools e-marketers have at their disposal nowadays. However, they are still vital for your site’s growth, so we decided to create a promotional LiveChat banner. Watch the video and see how we go about creating LiveChat banner. This is around 50 minutes of work packed into a 2-minute video. Enjoy!