With the start of 2017, we assembled a new team at LiveChat. We’re happy to introduce ourselves as LiveChat for Developers Team. The past four months were really busy for us. I’d like to share a few bits on what we accomplished so far. If you’re curious about how LiveChat takes care of developers, join me for a little journey.
When developing software, it’s often hard to keep track of all the things you need to plan for. It becomes especially hard if you’re designing something from scratch and you want to understand how all the moving parts will interact with each other.
Starting a new web application project is time-consuming. Configuring the webserver, connecting the domain, setting up the certificate, writing even the simplest backend or creating basic draft takes too much time. Many ideas die because the preparations take too long. In an attempt to remedy this, Fog Creek, the creators of Trello, started Gomix, a website which simplifies the process by taking the administrative work off your shoulders. We instantly fell in love with this idea! We decided to show you how you can combine the power of Gomix and LiveChat.
Every product team loves big updates that all customers cheer about. But it’s important not to forget about those small changes that make your users’ lives easier. I believe good product teams should form a habit of improving the smaller parts of the app every day. That’s what we do at LiveChat over and over again.
Do you recall a situation of writing a text message to a friend and seeing the following indicator: “X is now typing…”? When most of us see this information, we stop typing and wait for the friend’s response. But so does the friend. As a result, everyone waits for the second person’s reply and nobody sends a message for a while. We noticed the same problem when our customers talked with their clients using LiveChat.
Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper messages and maintaining clear email communication at all times gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.
Originally published on UXmatters, March 25, 2014 It’s interesting that many popular apps from the 90s are not available on the market anymore. New Internet users will never hear about RealPlayer or ICQ, products used by millions 10 years ago. I think one of the reasons why they are gone lies behind the bad user experience of their end-users. Lots of new features turned the simple and usable apps into hulking space stations.
“The devil is in the details,” people tend to say. When it comes to designing a product, it is often very true. The more attention you’ll pay to all the little things, the more pleasing your product will be.
We have been maintaining two versions of the same product for 11 months. We’ve managed to convert 66% of our customers to the new product. I’d like to share with you our experience of migrating the customers to the new product.