Category: Product

Building a LiveChat Integration in 20 Minutes with Agent App Extension

Starting a new web application project is time-consuming. Configuring the webserver, connecting the domain, setting up the certificate, writing even the simplest backend or creating basic draft takes too much time. Many ideas die because the preparations take too long. In an attempt to remedy this, Fog Creek, the creators of Trello, started Gomix, a website which simplifies the process by taking the administrative work off your shoulders. We instantly fell in love with this idea! We decided to show you how you can combine the power of Gomix and LiveChat.

6 Tips for Clear Email Communication

Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper messages and maintaining clear email communication at all times gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.

Beware of Features Overload

Originally published on UXmatters, March 25, 2014 It鈥檚 interesting that many popular apps from the 90s are not available on the market anymore. New Internet users will never hear about RealPlayer or ICQ, products used by millions 10 years ago. I think one of the reasons why they are gone lies behind the bad user experience of their end-users. Lots of new features turned the simple and usable apps into hulking space stations.