Intelligent typing indicator

@ June 3, 2014 by
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Do you recall the situation of writing a text message to a friend and seeing the following indicator: “X is now typing…”? When most of us see this information, we stop typing and wait for the friend’s response. But so does the friend. As a result, everyone waits for the second person’s reply and nobody sends a message for a while. We noticed the same problem when our customers talked with their clients using LiveChat.

6 tips for clear email communication

@ May 28, 2014 by
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Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper emails gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.

Beware of features overload

@ April 25, 2014 by
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Originally published on UXmatters, March 25, 2014 It鈥檚 interesting that many popular apps from the 90s are not available on the market anymore. New Internet users will never hear about RealPlayer or ICQ, products used by millions 10 years ago. I think one of the reasons why they are gone lies behind the bad user experience of their end-users. Lots of new features turned the simple and usable apps into hulking space stations.