Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper emails gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.
Originally published on UXmatters, March 25, 2014 It’s interesting that many popular apps from the 90s are not available on the market anymore. New Internet users will never hear about RealPlayer or ICQ, products used by millions 10 years ago. I think one of the reasons why they are gone lies behind the bad user experience of their end-users. Lots of new features turned the simple and usable apps into hulking space stations.
I’ve recently stumbled upon a post by Jason Fried in which he was discussing the efforts Basecamp took to speed up their API. When I’ve logged in to my Basecamp account and started poking around, it felt very responsive and much quicker than before. Having some issues with API speed of our own, I was pretty impressed. I’ve decided to dig a bit deeper.
It feels like a lot of time has passed since the launch of iOS 7. Changes that initially got a lot of people really worked up don’t seem to bother anyone anymore. It’s strange that we’ve got used to all those freaky features like psychedelic colors, extreme minimalism and buttons that don’t look like actual buttons.
We have been maintaining two versions of the same product for 11 months. We’ve managed to convert 66% of our customers to the new product. I’d like to share with you our experience of migrating the customers to the new product.