Every product team loves big updates that all customers cheer about. But it’s important not to forget about those small changes that make your users’ lives easier. I believe good product teams should form a habit of improving the smaller parts of the app every day. That’s what we do at LiveChat over and over again.
I’ve found an interesting analysis of roller coaster’s safety systems in Theme Park Design: Behind The Scenes With An Engineer book by Steve Alcorn. It’s easy to imagine what happens when roller coaster’s breaks fail. Immediately, lots of guests are in danger. There’s no room for failure in a roller coaster car.
Do you recall a situation of writing a text message to a friend and seeing the following indicator: “X is now typing…”? When most of us see this information, we stop typing and wait for the friend’s response. But so does the friend. As a result, everyone waits for the second person’s reply and nobody sends a message for a while. We noticed the same problem when our customers talked with their clients using LiveChat.
Email has been with us for 20 years now, but we can still improve the way we use it with a few easy tips. Writing proper messages and maintaining clear email communication at all times gives your team a number of benefits: everyone is on the same page when discussing a topic, there’s a higher probability of inducing valuable discussion, it’s easier to get back to discussed topics after a long time. Tips mentioned in the article result from my experience gained when working with the LiveChat team. Thankfully, all of us understand that writing proper emails is important. It helps us work more efficiently and, as a result, build a better product.
Originally published on UXmatters, March 25, 2014 It’s interesting that many popular apps from the 90s are not available on the market anymore. New Internet users will never hear about RealPlayer or ICQ, products used by millions 10 years ago. I think one of the reasons why they are gone lies behind the bad user experience of their end-users. Lots of new features turned the simple and usable apps into hulking space stations.
“The devil is in the details,” people tend to say. When it comes to designing a product, it is often very true. The more attention you’ll pay to all the little things, the more pleasing your product will be.
I’ve recently stumbled upon a post by Jason Fried where he discusses the efforts Basecamp took to speed up their API. When I logged in to my Basecamp account and started poking around, it felt very responsive and much quicker than before. Having some issues of our own with LiveChat API speed, I was pretty impressed. I decided to dig a bit deeper.
Have you ever encountered a poor text selection solution? For instance, most web applications offer API keys that can be used by developers and when the key is offered in plain text format, it can be problematic to quickly copy & paste it into the console.
It feels like a lot of time has passed since the launch of iOS 7. Changes that initially got a lot of people really worked up don’t seem to bother anyone anymore. It’s strange that we’ve got used to all those freaky features like psychedelic colors, extreme minimalism and buttons that don’t look like actual buttons.