2016 was the year of everything going conversational and it doesn’t seem like something will change in 2017. We’ve seen a massive boom of bots. Every business wants to have a bot now, no matter the reason why. Is it a fad? Or maybe a fear of missing out and staying behind the competition? One thing is certain: bots are cool because they are becoming more and more precise. They also provide a glimpse into the future. After all, we love what’s fresh and innovative.