2 minutes reading time • last modified 10/15/2019
Have you got a mobile app? You can still make use of LiveChat and improve your mobile user experience! All you need to do is install the mobile Chat Widget compatible with your app.
The integration of your app with the Chat Widget can be multiform and contextual.
Also, it could be used to improve the customer support experience. There might be some app locations where users usually get stuck or have problems. To troubleshoot that, you could add a chat-with-customer-support button. Users would click it to ask customer support for help. Similarily, you could put such a button in the Contact or Help section of your app. Those are the tabs where users normally look for support.
What's more, you could use methods and callbacks to send additional data about a chat or visitor. It's possible to manipulate the Chat Widget state (maximize, minimize, hide) and build handlers for the events happening in conversations.
Building a Single Page App (SPA)? We're fine with that! LiveChat integrates well with SPAs, and you will be able to use the API without any problem.
Chat Widget Moments are webpages embedded in an iframe, displayed during a chat.
Thanks to Moments, customers can perform specific actions. For example, you could pick a date from a popping up calendar instead of typing it manually, or let your customer make a purchase right on the spot. Moments were created to solve complex problems easily and securely. You can think of them as an accessible API to integrate the Chat Widget with some other software.
Sending a Rich message is the way to go when you want your reply to be more personal and visually attractive. Rich messages are more than just plain text. You can make use of images, buttons, quick replies, and cards as well.
Rich messages are the core feature of our ChatBot integration. If you're not familiar with ChatBot, this article will come in handy. Currently, they're available either with our ChatBot integration or Chat APIs.