How to monetize apps

3 minutes reading time • last modified 10/15/2019

Introduction

Whether your app is already up and running or you're just starting off, the topic of app monetization will eventually cross your mind. If you don't know how to go about generating income from your apps, this is the place for you to start.

If you are new to LiveChat

LiveChat is an online customer service platform. Developers can extend LiveChat by building applications. Such apps may introduce new features or adjust the behavior of LiveChat products. The goal is to satisfy the specific business needs and use cases.

If you'd like to know what types of applications can be built upon the LiveChat Platform, check out the Building LiveChat apps doc.

The place to start creating your apps with different building blocks is our Developer Console. If your app is ready, you can continue with the monetization process.

Core information

Here's the core info about monetization at LiveChat:

  • You can set up monetization in Developer Console with just a few easy steps.
  • We take care of processing the payments. Then, we transfer your earnings to you via PayPal.
  • The commission is 20%, so if you set the app price to be $10, you will earn $8 net.
  • We offer two billing cycles: once a month and one-time payment. We recommend the recurring payment option.
  • You can leverage LiveChat Billing API to implement micropayments in your app.

Your role vs. Our role

Choose the billing plan

The only action on your side is to choose the app billing model and set up monetization. It's as simple as using the App Monetization Building Block. Payments will be collected automatically depending on the billing cycle you picked.

Get help with marketing

Our part is to help you successfully launch your app. We're ready to support the promotion of your product. We can, for example, present your service on a dedicated landing page, popularizing it among potential customers.

Sample configuration

If you want to know the process inside out, follow the sample configuration we've prepared. We'll use an app named Statistics as our example.

Step 1 Starting in the UI

Make sure you are signed in to your Developer Console. We begin in the Building Blocks tab. This is where we can find the App Monetization tile.

LiveChat App Monetization tile

Step 2 Setting up payment details

What you need to do next is set up the following information:

  • the price of your application
  • the billing cycle
  • the trial period

LiveChat Payment details

Step 3 Creating the app description

Then, go to Listing details and fill in the required fields. This is the place for you to inform about the app and encourage potential users. Make sure to present your app's main functionality and key features.

LiveChat Listing details

Step 4 Testing the app

After that, it's time for you to install the app on your account and test it. You can install it in the Private installation tab.

Step 5 Submitting for review

If you feel that your application is ready, submit it for review. It will be an action point for us. We will review your application and get back to you as soon as possible. If you need help along the way, you can always reach us at developers@livechatinc.com.

Step 6 Publishing

You'll know that your app is ready for publishing when you see a note saying that the app is accepted. In case of rejection, we'll contact you via email to give you feedback and discuss what needs to be changed.

LiveChat Publish your app at Marketplace

Publish the app and that's it! Your app will be available on our Marketplace within 30 minutes.

Look up your revenue

You can check your current account balance in Profile >> My Revenue.

LiveChat Current Account Balance

In this tab, we display how much you've earned in total. You can request a withdrawal, but only if there's at least $50 in your account. Clicking the request a withdrawal button will prompt to you to send us an email, so that we can take care of further billing operations.

Questions?

We're happy to provide our support in case you need it. If you have any questions or suggestions, feel free to contact us at developers@livechatinc.com!