Agent App Widgets

Filip Jaskólski in Updates, on January 30, 2017, Comments

About the project

Agent App Widget is a web application loaded into the LiveChat Agent App. All agents can interact with the widgets during chats with customers. The widget itself is displayed in the Agent’s App sidebar.

Use cases

You can use the widget in a number of ways:

  • query the external services with visitor’s email or LiveChat group ID (CRM, marketing automation, etc.),

  • display static content, e.g. knowledge base articles, conversation prompts or context information,

  • query LiveChat REST API to do basically anything with the visitor, agent or chat.

Screenshots

LiveChat Agent App WidgetsSample LiveChat Agent App Widget

Changelog

  • April 5, 2016 – Minor update for Agent App (return of source within the customer_profile event); fixes for the situation, where there are multiple widgets installed

  • December 14, 2016 – Update for Agent App implementation (return of group_id within the iframe)

  • December 1, 2016 – The initial release of Agent App Widget docs

Resources