Authors: Andrzej SamekFilip Jaskólski Last update on February 24, 2017 by Filip Jaskólski

About the project

Agent App Extensions are web applications loaded inside the LiveChat Agent App. All agents can interact with the extension during chats with customers. The extension itself is displayed in the Agent’s App sidebar.

Use cases

One can utilise the extension in a number of ways:

  • query external services with visitor email or LiveChat group ID (CRM, marketing automation, etc.),
  • display static content, e.g. knowledge base articles, conversation prompts or context information,
  • query LiveChat REST API to do basically anything with the visitor, agent or chat.


LiveChat Agent App Extension

LiveChat Agent App Extension sample application
LiveChat Agent App Extension button

LiveChat Agent App Extension button


  • December 14, 2016 – Update for Agent App implementation (return of group_id within the iframe)
  • December 1, 2016 – The initial release of Agent App Extension docs


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