Authors: Andrzej SamekFilip Jaskólski Last update on June 14, 2017 by Ewa Hendrychowska

About the project

Agent App Extension is a web application loaded inside the LiveChat Agent App. All agents can interact with the extension during chats with customers. The extension itself is displayed in the Agent’s App sidebar.

Use cases

You can use the extension in a number of ways:

  • query the external services with visitor’s email or LiveChat group ID (CRM, marketing automation, etc.),
  • display static content, e.g. knowledge base articles, conversation prompts or context information,
  • query LiveChat REST API to do basically anything with the visitor, agent or chat.

Screenshots

LiveChat Agent App Extension

LiveChat Agent App Extension sample application
LiveChat Agent App Extension button

LiveChat Agent App Extension button

Changelog

  • April 5, 2016 – Minor update for Agent App (return of source within the customer_profile event); fixes for the situation, where there are multiple extensions installed
  • December 14, 2016 – Update for Agent App implementation (return of group_id within the iframe)
  • December 1, 2016 – The initial release of Agent App Extension docs

Resources

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